One of the most common misunderstandings about ISO 9001 certification is what must be in place to successfully pass a certification audit. This confusion most often stems from previous experience with ISO 9001 certification at a previous organisation, or what’s been “heard through the grapevine” over the years. The question to ask is “Are these comments really valid?”
To take action on eliminating the root cause(s) to prevent recurrance of a nonconformity, you must understand the difference between Correction and Corrective Actions. If the detected nonconformity is a defective product or an incorrect invoice, for example, then reworking the defective product or the incorrect invoice is considered correction. You may be able to restore the intended requirement or function, but you are only correcting the situation.
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