In Australia there is a specific way in which the certification process is completed for all major certificates including ISO 9001, ISO 14001, AS/NZS 4801, HACCP, Freshcare, NHVAS and more certifications.
There are three contributors to the Certification jigsaw puzzle.
Unlike an auditor a consultant is someone who can provide you with specialist advice to ensure that your management systems will meet the certification requirements.
Consultants work with you to ensure you have robust management systems in place to run your business and will also ensure that these management systems comply with the requirements of the particular standards for which certification is being sought. While it is not necessary to have a consultant this can be a cost effective way to ensure your management systems are effective and your consultant will be able to advise when they believe you are ready for certification.
A consultant cannot make statements that certification will be simpler, faster or less expensive if a specific certification body is used.
A certification body cannot state or imply that certification would be simpler, easier, faster or less expensive if a specified consultancy organisation is used.
The auditor will conduct the audit on behalf of the Certification Body and will report their findings back to the Certification Body. While an audit report will normally identify areas for improvement in addition to any non compliances discovered during the audit the auditor is not allowed to provide advice on how to address specific problems. This is to preserve the independence and impartiality of the certification process.
The auditor can also conduct a GAP audit to identify any gaps between your current systems and the requirements of a particular standard and provide you with a report. This must however be done separately from the certification process. A GAP audit can be a useful tool to help you assess how much work needs to be done and you may wish to hire a consultant to help you put a plan in place.
The Certification Body is the entity who issues the certificate of compliance against a specific standard. This Certification Body – such as Sci Qual International will be accredited by a 3rd party (in Australia and New Zealand this is JAS-ANZ The Joint Accreditation System of Australia and New Zealand www.jas-anz.org
Below is a table that shows what areas relates to consultants, auditors and the certification body.
| ||Certification Body||Auditors||Consultants|
|Conduct pre audit and help you complete a Gap Analysis|| |
|Award Certificates|| || |
|Complete external certification Audits|| || |
|Prepare you for certification|| || |
|Advise and give guidance on how to gain certification|| || |
|Audit systems e.g. Quality Management Systems|| || |
|Issue Certificates|| || |
|Coach businesses on certification processes|| || |
|Complete recertification-audits on behalf of the Certification Body to confirm continued compliance|| || |
The certification process is conducted in two stages.
The auditor will confirm that you have a management system in place with all the necessary documentation required to meet certification.
The auditor will verify that you are implementing the systems and processes and that you do what your policies and procedures specify.
Your consultant can prepare you for stage 1 but it is management’s responsibility to ensure that the systems are being implemented.
Now that you understand the different roles in the certification process, the other critical factor in getting a good outcome from your ISO certification is the certification body you choose to conduct your audit.
Sci Qual International was the first certification body to be accredited by JAS-ANZ in 1993. Since that time we have certified thousands of organisations and many of those clients have been with us for 20 years or more.
So what is our value proposition versus other certification bodies?
"A simplified certification process......Guaranteed"
Having a simplified process doesn’t mean the audit won’t be robust - it will be. Our reputation and the integrity of the JAS-ANZ accreditation system depends on it.
However dealing with many certification bodies is more complex than it should be and we guarantee that you will find us easy to work with.
- You will find us responsive from your first contact.
- You will find us flexible in meeting your needs.
- You will find our auditors are pragmatic and will add value to your business.
- You will have one point of contact through a dedicated client manager who will work with you to achieve positive outcomes. Your client manager will handle quotes, audit scheduling, liaising with your auditor and will answer any questions you have. They will take full responsibility for getting you the answers you need.
We know from our own experience and from that of our auditors, (who in many cases are contracted to other certification bodies) that our single point of contact offers a significant benefit to clients and eases the stress of the certification process.