Correction addresses the short-term need and gets immediate attention, and most organizations do a good job of correcting the nonconformity.
Corrective action, on the other hand, is a long-term solution. Many organizations do not invest adequate resources in addressing corrective action. Even if attempted, often due to organizations’ ad hoc approaches, only symptoms are addressed rather than root causes. There are proven root cause analysis tools and problem-solving methods that can be used to take effective corrective action.
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