Quality Equals Trust - Exploring the human experience of quality

This article from Quality Digest takes an interesting perspective on how you can build quality into everything you do and make it part of your culture. As we all know, quality should not delegated to a specific group – it’s too important for that. Everyone needs to understand its significance in reducing costs and improving profitability, customer satisfaction and business survival. It is vital that everyone takes personal responsibility for delivering quality in their own area. While some aspects of this article such as the reference to Appreciative Inquiry may be somewhat technical and academic, the overall thrust of the article in terms of harnessing the contribution of every individual should be of benefit to even small businesses.

Sci Qual Documents

Sci Qual have compiled several different whitepaper downloads to help you decide what certification is best for you business including 10 reasons for ISO certification and more.